Client Service Executive

Tarikh Iklan : 4 weeks ago
Tarikh Akhir : 10 Jul, 2025

Job Description

The Client Service Executive is responsible for managing client interactions, resolving service inquiries, and ensuring smooth administrative support for client-related activities. The role plays a critical function in maintaining strong client relationships and coordinating internal service delivery processes.

 

Key Responsibilities

Serve as the first point of contact for client inquiries and service requests

Communicate effectively with clients via email, phone, and meetings

Coordinate with internal teams to ensure timely delivery of services or solutions

Maintain and update client databases, service records, and documentation

Assist in preparing service agreements, proposals, and client communications

Track client service progress and follow up on feedback or complaints

Support the operations team in administrative tasks related to client servicing

Compile periodic reports on service performance and client satisfaction

Ensure all client interactions are recorded and properly documented

 

Requirements

1–2 years of experience in customer service, client coordination, or support roles

Good communication and interpersonal skills

Proficiency in Microsoft Office and digital communication tools

Strong organizational skills and ability to multitask

Able to handle pressure and maintain professionalism in client interactions

Fluent in Bahasa Malaysia and English

Mengenai Syarikat

Lokasi : Petaling, Selangor
Telefon : 0123881057
Emel : cte.era.my@gmail.com
URL :
Bilangan Kakitangan : 47
Sektor : Perkhidmatan Global & Professional
Ditubuhkan pada : 2008